RESELLER NEWS 14 01732 759725 ...continued Justin Farmiloe, will step into the TSG management team as CTO. Headquartered in Gateshead and employing around 300 people, TSG delivers world-class support to businesses using Microsoft Dynamics, Sage and Pegasus business applications and broader Microsoft technologies in industries such as professional services, healthcare, food and beverage, education and manufacturing. Rory McKeand, CEO of TSG, said: “For us, Creative Computing Solutions was a natural fit, offering an established Business Central customer base, the technical expertise our partners expect and complementary capabilities that will further enhance our offering.” He added: “Creative Computing Solutions’ customers will continue to have access to the people, support contacts and specialist Business Central expertise they know, while gaining the additional depth TSG can provide across managed IT, cloud, cyber security, business applications, data and AI. They will also benefit from TSG Academy the most-used Microsoft training platform in the UK, which is absolutely free to our customers.” https://www.tsg.com/creative-computingacquisition-faqs …IUF acquires Project Audio Visual business IUF, the international digital media, digital signage and experiential technology business, has acquired the business and assets of Project Audio Visual UK and Europe (PAV) via a pre-pack administration. PAV will become part of IUF Workplaces, a dedicated division committed to creating future-ready workplace environments. httPs://iuf.digital/ … Two into one will go Onecom Technology Group has launched a new cyber-security-first IT Managed Services division, following its acquisition of Matrix IT in February. Combining the teams and portfolios of Matrix IT and Onecom IT Managed Services, OnecomMatrix has a team of 80 dedicated specialists, a cybersecurity-first philosophy and accreditations across the major security and vendor frameworks, including ISO 27001 and Cyber Essentials Plus. Existing Matrix IT and Onecom ITMS customers will be supported by the teams they already know. www.onecommatrix.co.uk … Acumen acquired by Databarracks As part of its continued investment in Business Resilience Managed Services and a unified approach to business and technology resilience, Databarracks has acquired the assets of Acumen Business Services Ltd, following its previous acquisition of PlanB Consulting in 2024. With more than 100 clients across financial services, healthcare and manufacturing, Acumen delivers business continuity and resilience services to some of the largest organisations in the UK and around the world. in the last three years, powered by the 2024 acquisitions of Rayo, an AWS consultancy, and 3B Data Security, a cyber security services business. Alex Gore, CEO of UBDS Group, said: “With LDC’s support and technology sector experience, we’re confident we can accelerate our organic growth and pursue targeted acquisitions to add real capability.” … TSG doubles Business Central practice with Creative Computing move TSG, an IT services provider and Microsoft Solution Partner serving mid-market businesses in the UK, has acquired Creative Computing, a Dynamics 365 Business Central partner and production and media sector specialist with around 100 clients. TSG’s third acquisition since its management buyout in July 2024 will double its Business Central practice, increase headcount by circa 8% and enhance the businesses’ specialist sector knowledge across production and media. Creative Computing Solutions CEO, ServiceNow that includes the rollout of Agentic AI capabilities that deliver faster, more intelligent customer support through automated fault triage, case summarisation, improved case management and better visibility of previous customer interactions. In addition, Wavenet has invested in a new AI-enabled contact centre platform powered by Zoom, bringing call transcription, sentiment analysis and intelligent call routing to Wavenet’s customer experience teams and 24/7 technical helpdesk operations across the UK and South Africa. It is also simplifying its monitoring estate and enhancing endpoint management capabilities to give customers greater visibility, faster patching and stronger protection against emerging threats. Antony Black, Chief Revenue Officer for Wavenet, said: “By leveraging AIpowered service management and customer experience technologies, we can reduce the administrative burden on our teams and help customers get the support they need more rapidly. The result will be a smarter, more proactive support model that will continue to scale alongside our customers’ ambitions.” wavenet.co.uk … LDC invests in UBDS Group Digital lifecycle and cybersecurity consultancy UBDS Group is embarking on an ambitious acquisition and growth strategy after security investment from private equity investor LDC, part of Lloyds Banking Group. Founded in 2019 by Diptesh Patel, who is transitioning to a Non-Executive Director role as part of the transaction, UBDS Group provides specialist digital lifecycle, cloud adoption, cybersecurity, data and AI services. It is headquartered in London, with offices in Manchester and Bengaluru and has approximately 300 employees. The business has increased turnover by 150% Serbus expands UK footprint with Westica acquisition Serbus, the Aliter Capital-backed provider of secure Critical National Infrastructure (CNI) networking and communication solutions, has acquired Westica Communications Limited. This is its fourth acquisition since 2022 when Aliter Capital, the private equity ‘buy and build’ specialist in the UK support services sector, acquired ITM Communications, followed by Bates IT and Serbus, creating the Serbus Group. Westica’s expertise in the design, deployment and support of microwave and UHF/VHF radio networks, critical communications systems, cybersecure networking and infrastructure solutions strengthens Serbus’s proposition for customers in the CNI, utilities, ‘blue light’, government, transport, oil & gas and enterprise sectors. Westica, based in Glasgow, also gives Serbus a larger UK footprint. www.serbussecure.com www.westica.co.uk Antony Black
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