01732 759725 44 the physical printer upon user authentication at release. This process is safeguarded by three-layer encryption for data at rest and in transit, complemented by secure release mechanisms to prevent abandoned printouts on output trays. To address data sovereignty and fulfil regulatory standards such as ISO 27001 and GDPR, we maintain five dedicated hosting regions across Australia, Canada, the European Union, the United Kingdom and the United States. This infrastructure enables customers to retain complete control over the geographic residency of their metadata, logs, and credentials. Rachel Pollard: Security has become a major concern for customers, and we have to reassure them that their information is being looked after properly. I think it’s also about making sure we understand what the customer actually needs rather than assuming the same solution is right for everybody. If they have concerns about where their data is held or how it’s accessed, these worries need to be discussed before anything is put in place. Paul Kamlesh: Security is obviously important. Customers want to know that their documents and information are safe and that the system is reliable. We work with IT partners on the more technical side of things, so we’re not pretending we know everything about cloud security. What we do know, exceptionally well, is the print and document side of the business, and we make sure the right people are involved when the customer needs that extra support. Mark Asbridge: Security has to be foundational, not something bolted on afterward. In practice, that means every print job is encrypted from the moment it’s submitted through to release, whether it’s held on the server or picked up at a device, and authentication, whether by PIN, QR code, or ID badge, happens at the point of print so only the right person ever accesses their own job. Data is encrypted both at rest and in transit, which matters because organisations often solve the ‘who can print what’ problem and then realise they haven’t asked where that data actually sits. Data sovereignty is where this gets more specific. With MyQ Roger, an organisation operating under zero trust requirements can keep documents in their own OneDrive rather than routing them through MyQ’s cloud servers, so the data genuinely never leaves their own environment. Given how frequently high-profile breaches make headlines now, that level of control isn’t a nice-to-have for most organisations anymore. It’s a must-have, and smaller organisations without dedicated security teams often need it most, since they’re relying on their print or IT partner to cover ground they can’t cover themselves. John Green: Security will always be a concern, and rightly so. We would not recommend something to a customer if we didn’t think it was secure and reliable. The important thing is explaining it in a way that the customer understands. They don’t necessarily want to be bombarded by technical information. They just want to know their data is safe, their system will work, and somebody is there if something goes wrong. When any of our team visits or meets with a customer, we talk to them on their level – some customers are very technically minded while others are not. We treat each customer as an individual – they don’t always fall neatly into a typical way of working, but they do all want peace of mind. Daniel Gilbert: We work very closely with customers to emphasise how a one size fits all approach isn’t necessarily the right route to go down. VOX POP …continued Peter Shackleton Daniel Gilbert
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