TECHDIGEST 38 01732 759725 ...continued residential switching with more customers and bigger contracts. There are more stakeholders, more locations, more assets, more operational complexity – and more at stake. Providers can lose up to 20% of customers during the switching journey alone, and managing that process without a platform like SforB can cost up to £200 per switch. We’ve spent four years making switching seamless for consumers. Businesses deserve the same — and now they have it.” https://cspuk.org/ … Outdoor 5G connectivity for challenging environments Jola is addressing the challenges of providing reliable mobile connectivity in outdoor environments with the launch of a router combining high-speed 5G connectivity with a rugged outdoor design and IP55 ingress protection rating. This makes it a useful, purpose-built alternative to routers designed for indoor use that often require additional weatherproof enclosures, adding cost and complexity to CCTV, construction, EV charging and other outdoor deployments. Jola adds that by installing a router outdoors, customers can often achieve stronger signal strength, higher data throughput and more reliable connections, particularly in locations where indoor coverage is challenging. The Teltonika OTD500 comes with a choice of Jola mobile data packages and support through Mobile Manager. … First accreditations for CREST’s AI‑enabled pen testing standard CREST, the international non-profit representing the global cybersecurity industry, has announced the first cohort of companies to achieve its industry-first AI-Enabled Penetration Testing accreditation. Launched in July to allay concerns about the rapid integration of AI in security operations, CREST’s framework assesses organisations against independent requirements for responsible, secure and appropriate use of AI within penetration testing services. Building upon previously launched principles for the responsible use of AI, which over 100 organisations have signed up to, the new standard provides an early benchmark for how AI can be incorporated into penetration testing while maintaining professional oversight and accountability. William Wright, CEO of Closed Door Security, a UK and UAE-based CREST member, said: “AI offers significant support to penetration testing, helping security teams work more efficiently at scale, and identify vulnerabilities faster. However, it needs to be governed appropriately. Closed Door Security is proud to be part of the first CREST cohort to be accredited for AI-Enabled Penetration Testing, ensuring the technology is adopted safely to genuinely benefit and improve the security of organisations.” to giving employees the skills and confidence to spot threats, encourage safer working practices and build stronger cyber defences, through to Cyber Essentials, Cyber Essentials Plus and ISO 27001 accreditation. Support will be delivered online, at Sheffield Hallam University and, for some of the more advanced support, at manufacturers’ own premises. Research by Make UK, the manufacturers’ organisation, shows that nearly one in three manufacturers has experienced a serious cyber incident, either directly or through their supply chain, in the last 12 months. www.madesmarter.uk/yorkshire-cyber … Easier switching for businesses After four years working with One Touch Switching in the residential market, Common Switching Platform (CSP) is bringing its switching expertise to businesses with the launch of its Switching for Business (SforB) service. Designed to remove the bureaucracy, uncertainty, time and cost involved in moving to a new telecoms or managed service provider, SforB gives communications providers (CPs), MSPs, resellers, altnets and ISPs one place to manage and monitor notifications, data, timelines, exceptions and switching progress. This means less chasing, less manual work and more visibility, with a far lower chance of a switch failing. Marcel Horst, Managing Director of Common Switching Platform, said: “SforB isn’t simply Complementing CyberProtect’s ongoing monitoring, PenX penetration testing enables resellers to offer hands-on security assessments that uncover exploitable weaknesses before attackers do. www.onecompartners.co.uk … Sheffield Hallam to deliver Made Smarter cyber pilot Made Smarter Yorkshire, the Government-backed technology adoption programme, is piloting a £400,000 Government-funded cyber security programme for SME manufacturers in conjunction with delivery partner Sheffield Hallam University. The programme, launched this month, is offering manufacturing firms in Yorkshire four levels of fully funded cybersecurity support. These range from basic cyber awareness designed iTEL launches digital assistant to close UC adoption gap UC Digital Adoption Specialist iTEL is helping resellers, service providers and technology vendors close the UC adoption gap – the space between what customers have bought and what they know how to use – with the launch of the iTEL Digital Assistant. Sitting within a UC platform, the digital assistant replaces expensive, resource-heavy training, user manuals, knowledge bases and support calls by giving users personalised, inplatform guidance based on the products, devices and features available to them at the exact moment they need it. The white-label solution carries the partner’s brand rather than iTEL’s, enabling channel businesses to deliver a consistent onboarding experience while retaining full ownership of the customer relationship. It also gives partners unprecedented visibility across the onboarding and adoption journey, with analytics showing how users are engaging with content, which features are being explored, where customers are hitting friction and where additional support would improve adoption. For VARs and resellers, the iTEL Digital Assistant removes the manual overhead of traditional onboarding, with its reliance on manual processes, oneoff sessions and stretched internal resource, turning onboarding from a cost centre into a margin line that doesn’t require additional headcount. James Buxton, Managing Director of iTEL, said: “Deploying technology is only one part of the customer journey. Partners also need a scalable way to help users understand it, adopt it and continue getting value from it over time. The iTEL Digital Assistant lets them take ownership of that experience. It delivers personalised digital onboarding at scale, while providing the insight needed to understand engagement, identify friction and continuously improve the customer journey.” The iTEL Digital Assistant, already deployed at scale by BT, creates a structured digital journey, with guidance tailored by customer, user group, product, device or role. James Buxton Jessica Armitage, Programme Manager for Made Smarter Yorkshire
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