PRINTITRESELLER.UK 43 VOX POP of manual administration and gave them visibility of where every document sat within the process. The technologies themselves are important, but what customers really value is removing friction from everyday tasks. That’s where we’re seeing the greatest impact. John Rivett-Carnac: The transition starts with understanding how information moves through the organisation. We conduct print and workflow assessments to identify manual processes that can be automated or digitised. Technologies such as PaperCut, cloud print management, scan-to-cloud workflows, secure document capture, and automated document routing are proving particularly effective. Many organisations are looking to integrate scanned information directly into existing systems rather than creating additional administrative work. The most successful projects are those where print, scanning, document management and business processes are considered together. Customers achieve the greatest return when technology removes friction from everyday tasks and improves access to information across the organisation. Mark Asbridge: Successful transitions rarely start with technology. They start with understanding how information moves through an organisation and identifying the points where manual processes create delays, security risks, or unnecessary costs. In many deployments, we begin by introducing secure scanning workflows alongside existing print infrastructure. This allows organisations to digitise processes gradually rather than forcing a disruptive transformation. Integrations with cloud platforms such as Microsoft 365, SharePoint, OneDrive, Google Workspace, and other business systems help users move documents directly into digital workflows from the device itself. We are also seeing strong adoption of technologies such as intelligent OCR, metadata extraction, automated document routing, and personalised scanning workflows. These solutions help organisations eliminate manual data entry, improve document accessibility, and accelerate business processes. Perhaps most importantly, customers are looking for solutions that simplify the user experience. Technologies that are intuitive, personalised, and easy to deploy tend to achieve much higher adoption rates and faster returns on investment. Ryan Green: If I’m being honest, most customers don’t come to us asking for workflow automation. They come to us frustrated things are taking too long, too much manual input, documents getting lost, compliance worries and print usually sits right in the middle of that. That’s where we do things a bit differently at Carbon. We don’t start with the tech we start with how the business actually works day to day. We’ll sit with teams, walk through their processes, and very quickly you start to see where the pain. Where someone is rekeying the same data three times, paper forms are being scanned and then emailed around, approvals sitting in inboxes etc. That’s the real problem we’re solving. From there, it becomes quite simple: capture the information properly – using devices combined with tools like uniFLOW Online and intelligent capture software to turn paper into structured, usable data at source. Automate the process – leveraging workflow platforms and eForms to remove manual touchpoints, whether that’s invoice processing, HR onboarding or HSEQ workflows and then connect everything together – integrating into systems like SharePoint, Microsoft 365 and finance & ERP platforms so information flows across the business instead of sitting in silos. What makes our approach different is that being independent we don’t force a one-size-fits- all solution. We build around the customer bringing together the right mix of technologies and integrating them properly so it actually works in the real world. That’s the key because on their own, none of these technologies are new. What makes the difference is how you join them up. When it’s done properly, the impact is massive. You’re not just reducing print you’re removing delays, improving visibility, tightening compliance, and giving people time back. That’s the bit I’m most passionate about. Anyone can talk about digital transformation but what we focus on is making it real. Taking something messy, manual, and risky, and turning it into a process that’s simple, visible, and just works. This is where I think Carbon stands out at the moment. We’re not trying to sell more print we’re helping our customers completely rethink how information moves through their organisation. Lynne Brown: The most effective approach is to start with the workflow rather than the technology. We work with customers to identify document-intensive processes that rely on manual handling, whether that’s invoices, contracts, HR records or customer correspondence, and then look at how those workflows can be streamlined. Technologies such as intelligent capture, document management, workflow automation and cloud-based platforms are proving particularly effective. Modern multifunction devices also continue to play an important role as secure entry points into digital workflows, enabling organisations to capture, classify and route information into the right business systems. The greatest success comes when paper, PDF and digital information can be managed within a connected workflow rather than through separate processes. Manni Grewal: Customers have already started the transition from traditional print-centric environments to integrated paper-to-digital workflows without even realising it. We’re seeing fewer invoices being printed, greater reliance on platforms like SharePoint and increased collaboration through MS Teams. These are just some examples already having a direct impact on print volumes. The focus is shifting from how to digitise documents to what organisations do with the growing volume of digital data. This brings new challenges and opportunities – how data is organised and continued... John Green Daniel Gilbert
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