01732 759725 34 sat still on the hardware side, we haven’t sat still on the software side either. We’re still pushing forward, we’re still innovating, we’re still listening to customers, and developing. With Info Input Solution, which is our primary software offering, two enhancements stand out in particular – producing summaries and using queries. A good example would be healthcare records. If an NHS trust is scanning a patient’s medical history, that file could consist of dozens or even hundreds of pages. Once those records have been digitised, a user can ask specific questions such as: ‘Has this patient ever been prescribed a particular medication?’ We can also provide a summary. In the legal sector, with case files moving around from one solicitor to another, fee earners need to quickly assess a case. If we’re able to digitise that and provide a very simple two or three paragraph summary, they can read the summary and determine whether or not they need to drill into that file further to find more information. I think being able to ask a document a question is really powerful, as are the summaries. It’s really clever technology. MR: AI is becoming increasingly central to paper-to-digital transformation. The AI capabilities built into Info Input Solution make it easy for organisations to automate complex document processing tasks, but how do you strike a balance between human interaction and AI? RT: It’s a really interesting debate and, ultimately, it comes down to trust. How much does the customer trust the technology they’re using, whether that’s AI or something else? I remember around 20 years ago there was a new type of capture solution for handling invoices. At the time it was exciting, but organisations weren’t entirely sure whether they could trust it. Over the years, we’ve seen people’s requirements for how they interact with scanners through existing technology, whether that’s PCs or apps, evolving. That’s why our recent scanner launches have included additional connectivity options, and the new scanner follows the same approach. We want to ensure that when customers need extra flexibility, whether that’s to enable sharing devices or because of their infrastructure needs, we’ve got the right device for them. So really, it’s born out of conversations we’ve had with customers over the years and the demands that they’re making. MR: Where does this new series fit within the current range? RT: The N2000 is an A4 desktop scanner. At Kodak Alaris, we keep our scanner range relatively simple. We have A4 and A3 devices. Within those categories you can break products down into low‑volume and high-volume, but the range is essentially divided into those two core segments. The N2000 bolsters our A4 offering, but over the past year, there’s been many enhancements and changes across the whole range. If you look at our A3 range, we’ve added new features and increased the performance capabilities of some of the scanners, and last year, we launched our flagship S5000 range. So, when you look at the portfolio as a whole, you’ve got the N2000 at one end and the S5000 at the other. It really does cater for so many different options, and we’re still able to say we’ve got the broadest range of scanners in the industry. MR: You’ve invested heavily in hardware innovation, but you also have the Info Input Solution IDP platform. What enhancements have you made to that software over the past 12 months? RT: There have been quite a few and I’m proud to say that while we haven’t Michelle Ryder (MR): You’ve just introduced a new desktop scanner range – the N2000 series. We can touch on the updated features, but in particular, with this series and indeed earlier launches, you’ve built in additional connectivity options other than the traditional hardwired to PC model. Why is that, Robbie? Robbie Trower (RT): When we’re talking to end-users about what they need from a scanner, it’s not just about saying how fast you need it to be and how much you’re going to put through it; it’s understanding the way they’re going to use it, the processes that the scanner forms part of the workflow that comes afterwards, who’s going to use it and when. In an exclusive interview with PrintIT Reseller, Robbie Trower, Sales Director UK & Ireland, Benelux, Nordics at Kodak Alaris, discusses the launch of the new KODAK N2000 desktop scanner range as well as recent enhancements to KODAK Info Input Solution IDP platform. He explains how AI is becoming increasingly central to paper-to-digital transformation and shares some of the key highlights of the company’s newly revamped partner programme. One-to-one with Robbie Trower ONE-TO-ONE continued... Robbie Trower
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