01732 759725 18 to deliver the support and service that our partners expect. My industry knowledge and continuous learning The document management and scanning industry is constantly evolving, with new technologies, software capabilities and customer requirements emerging all the time. To be successful in my role, I need to stay informed and continually develop my knowledge of the market, emerging trends and industry best practices. Over the years, I have invested significant time in building my expertise and sharing knowledge across the channel. This commitment was recognised when I was honoured to receive the Contribution to the Industry Award in 2023, an achievement that I am incredibly proud of. Whether it’s understanding new scanning solutions, keeping up to date with compliance requirements or helping partners identify new opportunities, having a strong knowledge base allows me to have meaningful conversations and provide genuine value. Continuous learning ensures I can support partners with confidence and remain a trusted advisor in an ever-changing industry. My family’s support I couldn’t do my job without the support of my partner, Dan, and my sons, Luke and Ben. My role involves a lot of travel, time on the road and days away from home meeting with partners and customers. Having their support allows me to do this with confidence, knowing they understand the demands of my role. Their patience, encouragement and understanding make a huge difference and enable me to focus on delivering the best possible service to our partners. No matter how busy work becomes, I know I have a strong support network at home behind me. Their ongoing support is something I am incredibly grateful for and is a key reason why I am able to do what I do every day. devices, creating new opportunities for both print and scan partners. Equally important is the incredible PFU (EMEA) team behind me. Their expertise and dedication provide invaluable pre-sales and post-sales support, ensuring that both our partners and customers receive the highest level of service and assistance whenever needed. The gym One thing I couldn’t do my job without is spending time in the gym. In a fastpaced role where no two days are the same, having an outlet away from work is incredibly important to me. The gym provides me with the opportunity to switch off, clear my mind, and reset both physically and mentally. Whether it’s before the working day begins or after a busy day of meetings and customer conversations, that time allows me to focus on my well-being and maintain a healthy work-life balance. It’s also where I often find clarity. Many of my best ideas and solutions to challenges come while training, and it gives me the headspace to plan for the day ahead or reflect on the day that has passed. The gym helps me stay energised, focused, and ready to perform at my best. My car, phone and laptop As someone who spends a significant amount of time on the road visiting partners and customers, I couldn’t do my job without my car, phone and laptop. These are the essential tools that keep me connected, productive and responsive, wherever my work takes me. My car enables me to meet with partners face-to-face, build stronger relationships and better understand their business needs. Meanwhile, my phone and laptop ensure I can stay in touch with colleagues, respond to enquiries and access important information at a moment’s notice. The flexibility to work anytime, anyplace and anywhere is a key part of my role. Whether I’m travelling between meetings, working from home or on‑site with a customer, having the right technology at my fingertips allows me My partners & PFU (EMEA) family Having worked in the industry for almost 20 years, I have built strong and lasting relationships with partners who I am proud to also call friends. These relationships are at the heart of what I do, enabling me to support them with a wide range of solutions that help their businesses succeed. More recently, I have enjoyed promoting our Ricoh Document Scanners and PaperStream Capture Pro software. The software has evolved significantly over the years and now offers enhanced flexibility through its compatibility with third-party TWAIN Emma Filmer, Business Development Manager – UK&I, PFU – a RICOH Company, picks the tools she uses every day and couldn’t do her job without I couldn’t do my job without… WORKPLACE Emma Filmer
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